Government
Talisma
Citizen Relationship Management (CRM) improves
government relationship with its citizens by placing the
citizen at the heart of the organization’s processes,
activities and culture. Talisma enables Citizen facing
Government Agencies to implement Public facing
mechanisms that provide the right information, to the
right people – at the right time – in the right manner.
Talisma's
vertical solution for Government is designed to help
Government Agencies and Departments comply with a
variety of regulatory requirements and provide better
citizen satisfaction. CRM is a pervasive requirement
throughout the Government, be it state government or
central government. Integrated citizen intelligence is
targeted towards—improving the issue resolution process
by capturing and analyzing important data pertaining to
complaints, or even public dissemination of key
information.
BFSI (Banking, Financial Services, and Insurance)
With the commoditization of products in the BFSI industry
evidencing itself on a daily basis, organizations are making
strategic decisions on how to differentiate themselves in an
ever competitive market. Many are focusing on bold
enhancements to their contact center operations as a primary
differentiator. Organizations with a strong customer focus
are constantly asking how they can simplify the way they do
business while at the same time continually striving to
improve the customer experience.
Talisma Customer Relationship
Management solution powers customer service, sales,
and marketing operations at the largest financial
institutions in the world. Customer expectations for
sophisticated technology are rapidly evolving, and to
stay ahead of the competition, leading organizations
are leveraging Talisma solutions to meet and exceed
customer expectations.
Online Retail
With over 1.6 billion Internet users worldwide in 2009,
online retail has seen unprecedented growth over the
last decade. Most retailers have taken advantage of
this lucrative arena and have created a presence on the
Internet, targeting the immense buying power of
worldwide online shoppers. However, in this expanding,
commoditized online marketplace, retailers must ensure
differentiation to keep Internet users from abandoning
their website and drifting to a competitor.
With Talisma Solutions for Online Retail, online retailers
can increase customer satisfaction and drive sales by
assisting customers and engaging high-value prospects at the
point of need.
Manufacturing
With a CRM solution, rapid growth is achieved especially
in an industry where software expertise is not the focus of
the business.
As much as a Manufacturing firm depends on tools and
machinery that much more is the dependency on CRM software
to maximize sales and profits, and provide service to the
customer base. A CRM deployment and its web capabilities
play a key role in bringing dealers closer to the
manufacturing firms. In fact some experts say this focus has
helped the Manufacturing industry grow by more than 6
percent in the past two years. Talisma Multi-Channel CRM
solution caters to a large customer database and helps
improve this dealer-firm and firm-customer relationships
significantly.
Recruitment and Staffing
Customer Relationship Management for recruitment and
staffing is increasingly in demand by HR Managers, and is
often termed as ERM – Employee Resources Management. Talisma
CRM for the recruitment and staffing industry provides a 360
degree view of a business’ employees. Its end-to-end
Services module includes multi-channels such as email,
phone, chat, SMS, etc. The online portal is an exclusive web
interface for employees to interact with the staff on
queries relating to payment, HR policies, etc., and is also
the perfect means of providing feedback on the organization.
This and much more is what constitutes Talisma’s
verticalized solution offering for this industry.
Travel and Leisure
Customers prefer to book their flights, hotels, holidays,
or even request for information in a variety of ways. Many
use the Internet exclusively, while others prefer to phone,
email, or use a combination of communication channels.
Talisma CRM suite helps numerous online and more traditional
companies provide a superior level of customer service that
result in loyal customers, increased bookings, and higher
revenues.
Leading Travel and Leisure organizations rely on Talisma
CRM’s robust solution package to manage customer
relationships, acquire new customers, retain existing
customers, ensure targeted communications, and build
customer relationships; while delivering world-class
customer service with personalized marketing communication
capabilities.
Telecom and Media
Telecom is an industry where innovations are plenty to
come by. This makes it all the more important in today’s
competitive environment for Telecom Giants to invest in CRM
solutions that reach out to a large customer base. Talisma
Revenue Assurance CRM solution for this vertical focuses on
providing integration hookpoints with technologies such as
IVRs, real-time bill enquiry, screen popups, etc. By
clubbing customer intelligence with technology, our solution
is the right way to win and retain customers.
Higher Education
Talisma Student Relationship Management solutions help
institutions deliver extraordinary service to students and
build personalized, life-long relationships.
Designed specifically for higher education institutions, the
result is enrollment of higher caliber prospects, retention
of more students, and the benefit of stronger relationships
with current and future alumni, at a reduced cost. Talisma
Multi-channel CRM for Higher Education is highly
configurable and rapidly deployable on-premise or hosted as
a service, enabling Talisma customers to achieve a
measurable return on investment (ROI) in a very short
period-of-time.
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