Real-time information from all of your systems, unified and visible for all, empowers your teams to work smarter than ever.

Deliver the real-time information workers need to be responsive and make informed decisions in line with the priorities of the business. Use award-winning suite of solutions to integrate information from all of your sources — ACDs, call center management, sales, marketing data, and more, and deliver it to the right people using comprehensive lineup of business intelligence and leading-edge display and alerting technologies.

Call center managers can now get an up-to-the-second look at the status of call queues, wait times, stations manned and available and average call times – information that was previously unavailable or very difficult to access.

The Server software collects data from practically any source, and provides a unified platform for distributing that real-time information to a wide variety of display options, including large-format LED wallboards, desktop software, Web browsers, enterprise video and televisions, and even alerting via email and wireless devices.

We solve problems for organizations that need:

Visual alerting and messaging
Industry leading NetLite II™ LED wallboard products can be used in conjunction with DeskView software, to enable messaging and alerting onto public visual displays as well as the desktop. TargetVision provides a rich video-based solution for displaying real-time information to televisions and large flat-panel displays.

Reporting
To get the information they want, many contact centers find themselves having to take a piecemeal approach to reporting, using products from many different vendors to achieve one goal. Most contact center technology vendors provide reports only for data generated within their own product, so it usually lacks context in regard to other key metrics on which a department's performance can be judged. As a result, managers often find themselves having to make sense of data from multiple reports, none of which delivers a unified, coherent view of their contact center. We can change all that.

Business Performance Management
Standard reports are useful, but are simply insufficient for many users. The next generation of reporting extends beyond platform-specific reporting, delivering enterprise-wide views of technical and business data. For example, agent data such as calls handled and time in wrap-up is useful. Agent data and how much revenue generated versus quota is even better. Or revenue generated per minute of phone activity. And so on. We can deliver this functionality.

Executive Dashboards & Scorecards
We offer solutions that enable you to align activity with strategic goals because you now have access to all the right data and a standard presentation platform called Vista for all users. The major benefit is that key decision makers now have complete vision into all operations across the enterprise and potentially even into suppliers and customers.

Application Integration
Eliminate point solutions and create a unified data fabric within your contact center. SES is an award-winning middleware "hub" component that aggregates data and applies business logic, and then distributes the information to a full diverse range of visual reporting solutions, from LED wallboards to video to computer desktops. SES helps you tie together the real-time information generated by disparate systems, to give the right audiences across the enterprise an always-current snapshot of operational information.

Unified Real-Time Reporting Across Platforms
With SES at its core, the real-time architecture gives you the ability to quickly and efficiently establish consolidated, normalized real-time performance reporting across multiple systems, including differing ACD vendors. You can leverage your existing telecomm investments, and enjoy the freedom to easily integrate other data sources or systems in the future.